Accessibility Guide: Tokyo Sky Hop Bus

Japan is working hard to improve accessibility, but challenges remain. Here is what you need to know about riding the Sky Hop Bus if you have mobility needs.

Wheelchair Accessibility

• The Buses: Most modern Sky Hop buses are equipped with a ramp for wheelchair access to the lower deck.
• Limitations: The top deck (open air) is usually accessible only via a spiral staircase. Therefore, wheelchair users may be restricted to the lower, enclosed deck.
• Booking: It is highly recommended to contact the operator in advance or inform the staff at the ticket counter so they can ensure a compatible bus is scheduled.

For Seniors / Limited Mobility

• Stairs: The stairs to the top deck can be steep. Hold the handrails firmly.
• Seating: If the stairs are difficult, the lower deck offers large windows and air conditioning, which can be more comfortable in extreme heat or cold.
• Priority Seating: There are priority seats designated for seniors and pregnant women.

Luggage

• Large Bags: The bus is not designed for transporting luggage between hotels. There is no trunk space.
• Hand Luggage: Small backpacks are fine.
• Coin Lockers: We recommend leaving large suitcases in coin lockers at Tokyo Station (Marunouchi stop) before boarding.

Language Support

• The audio guide system is intuitive.
• Staff at the main Mitsubishi Building terminal usually speak English and can assist with directions or maps.

Wi-Fi

Most buses offer Free Wi-Fi. Look for the network name and password on the seat back. Useful for posting those photos instantly!